Turn your iPad into a dedicated customer experience survey tool. Either fully integrated with a POS, CRM or booking system (requires an API) or else stand alone, CX Survey is specific to the customer and therapist/service providers name and asks the customer just one simple question at the Point of Sale (not via a delayed often misleading email):
"Hello (customer). How was your treatment with (name of service provider)?" and then a 5 Star rating is selected. Easy :)
KEY CX SURVEY FEATURES:
- surveys can be entered manually via any web browser and immediately accepted by the registered KIOSKs
- surveys can be auto populated through (additional) integration with leading Point of Sale, CRM or Booking systems. Requires a supplier API
- discreetly capture the customers true impression of the service provided just as it completes and by the person who provided it
- learn more about your customers true impression of your business and identify areas for improvement
- save $1,000s from hiring external firms and mystery shoppers to only gauge a small sample of the customer experience - not the actual experience from every shopper
- ability to identify service weaknesses with staff and quickly remediate
- customers dont receive emails days or weeks later asking long questionnaires
- all survey results are captured securely and can be easily reported on
- develop staff incentive plans based on the customer experience rating and reward your staff for providing a great customer experience
- great customer experience = almost guaranteed return business
- raise the level of service your customers receive and have them love your business
- no better way to instantly gauge how your customers feel
HOW TO GET STARTED:
You can try out CX Survey free for 30 days on a single KIOSK! After your trial, pricing plans are based on registered KIOSKs and are charged at USD$29 per KIOSK, per month or pay for 10 months and get 12. You can de-register and add KIOSKs at any time and only pay for those that are registered. You can cancel at any time.
1. Download the CX Survey KIOSK app free from the Apple App Store
2. Follow the on screen instructions on your iPad and login to www.cx-survey.com and click Try Now to register for your 30 day free trial
3. Complete your details including the location your KIOSK will be
3. Go into Setup/Manage KIOSKs and click Register New KIOSK
4. Select your location, KIOSK name and then key in the 6 digit number from your iPad KIOSK setup screen
5. The KIOSK will then pair and youre ready to enter your first survey details on the webapp for display on you KIOSK
Remember: "a happy customer means a happy business"